General terms of sale

SARL Ardèche Gîtes Vacances
les villas du VENDOULE
07200 Saint Maurice d’Ardèche
Siret : 489 010 652 00019
Tél :+33(0)4 75 38 64 54/ +33(0)6 77 74 26 12
Fax : +33(0)4 75 37 76 47
Mail : contact@lesvillasduvendoule.com

 

These terms and conditions apply to all rentals with les Villas du Vendoule, except for group bookings and events, which are covered by specific contracts.
The customer acknowledges that they have read and agree to abide by these terms and conditions.

Art. 1 – Accommodation Capacity
The maximum capacity of each villa is specified as follows:
– 4 people: Grenache, Merlot, Muscat, Clairette, Chenin, Sémillon
– 4 to 5 people: Gamay, Marselan, Vermentino, Roussanne, Chatus
– 4 to 6 people: Sauvignon, Viognier
– 7 people: Chardonnay
– 8 people: Syrah, Caladoc

If the number of tenants exceeds the planned capacity, the owner reserves the right to refuse additional persons or to terminate the contract.
Guests are only accepted with prior agreement.

Art. 2 – Duration of Stay
The contract is concluded for a specific period.
Any changes to the stay must be made in writing. The owner accepts changes to the stay when it involves an extension, subject to availability.
In the event of a reduction in the length of stay or a change in the period, the same conditions apply as for a cancellation.

In July and August, only weekly stays are accepted. Specific arrival days are set for each villa and are listed on our website.

Art. 3 – Booking and Payment
The reservation is confirmed upon receipt of the signed contract and a 30% deposit.
The balance must be paid one month before arrival.
If paying by bank transfer, please note your contract number on the transfer details.
If paying by check, please make your check payable to: SARL ARDÈCHE GÎTES VACANCES. 

Art. 4 – Tourist Tax
A tourist tax of €2.20 per person per night will be applied in addition to the rental price.
Minors are exempt from this tax in accordance with current regulations.

Art. 5 – Cancellation by the Tenant
Any cancellation must be notified to the owner by registered letter or email.
a) Cancellation before arrival:
the deposit remains with the owner. The owner may request the balance of the amount of the stay if the cancellation occurs less than 30 days before the scheduled date of arrival.
b) If the tenant does not show up within 24 hours of the arrival date indicated on the contract, the contract becomes void and the owner may dispose of the accommodation.
The deposit and the balance of the rental fee shall also be retained by the owner.

Art. 6 – Cancellation by the Owner
In case of cancellation for reasons beyond the owner’s control (force majeure, inability to honor the reservation, etc.), the tenant will be refunded in full for the amounts paid. The owner undertakes to offer a similar alternative if possible.

Art. 7 – Check-in and Check-out
Check-in is from 4:00 PM.
For any arrival after 8:00 p.m., please notify us no later than the day before.

Departures are no later than 10:00 a.m.
Although end-of-stay cleaning is included in the service, the tenant is asked to leave the accommodation in a clean and tidy condition.

Before leaving the villa, it is the tenant’s responsibility to:
– remove the sheets and pillowcases from each bed used
– gather the towels and bath mats in the bathroom
– empty the ashtrays, barbecues, and trash cans
– wash and put away the dishes
If these instructions are not followed or if the villa is returned in an abnormally dirty or damaged condition, an additional cleaning fee may be charged or deducted from the security deposit to compensate for the additional time and expenses incurred.

Art. 8 – Inventory
An inventory is carried out by our maintenance staff before each arrival to ensure that the accommodation is compliant and clean.
The tenant has 24 hours to report any faults, damage, or anomalies.

An exit inventory is carried out by our maintenance staff after the tenant’s departure to check the general condition of the accommodation and assess any damage, if applicable.

Art. 9 – Security Deposit
A security deposit of €500 is required upon arrival. It can be paid by bank card or check. It guarantees compliance with the rules and regulations and that the premises and equipment will be returned in their original condition.

In the event of damage, loss, failure to clean, or failure to comply with the terms of use, all or part of the security deposit may be retained.
The security deposit will be returned after a full inspection of the premises by our agents, and no later than 10 days after departure.

Art. 10 – Insurance
The tenant must be covered by civil liability insurance for any damage caused. You can take out cancellation and interruption of stay insurance via this link: here. 

Art. 11 – Use of the Premises
The tenant undertakes to respect the premises, not to cause any nuisance and to use the villa in accordance with its intended purpose.

Art. 12 – Pets
Pets are allowed provided they are notified in advance and strictly comply with the rules of good conduct:
– Must be kept on a leash
– No access to swimming pools and wellness areas
– Noise pollution and damage must be kept to a minimum
When booking, the customer is required to indicate the number of pets accompanying them. A fee of €4 per day per animal is charged.

Please note that some gardens are not fenced: owners are asked to be particularly vigilant.
As a reminder, the gardens, the petanque court, and all outdoor areas are not toilet areas; owners are responsible for cleaning up after their pets.

In case of non-compliance with these conditions, the owner reserves the right to refuse the animal in the accommodation.
A partner kennel service may then be proposed for the duration of the stay, at the tenant’s expense. 

Art. 13 – Pools and Wellness Area
A communal swimming pool and wellness area are available for the exclusive use of all guests, every day from 9 a.m. to 8 p.m.

Please note that these facilities are unsupervised and are entirely your responsibility. 

Everyone is asked to respect the peace and quiet of the premises and the well-being of all occupants. 

Compliance with health and safety rules is mandatory in order to ensure the safety and comfort of everyone:
– access to the jacuzzi and sauna area is by reservation only.
– safety barriers must be kept closed at all times.
– use of the footbath and shower is mandatory before each swim, especially when using sunscreen or oil.
– children must be accompanied and constantly supervised by an adult.
– cigarettes, food, and shoes are prohibited around the pools and in the wellness areas.
– swimming shorts are strictly prohibited (swimsuits are mandatory).
– use of inflatable mattresses and floats is prohibited, as are all beach toys and noisy games.

Reminder: bath towels are not included in the rental price, so guests are responsible for bringing their own towels. It is strictly forbidden to use the towels provided in the accommodation.

Any breach of these rules may result in temporary or permanent restriction of access to the areas concerned, without compensation.

Art. 14 – Pool Heating
Pool heating, whether for private pools or the communal pool, is only provided during the off-season.
During July and August, the heating is not activated unless summer weather conditions do not allow for sufficient natural heating of the water.
In the event of rain, overcast weather, or unfavorable weather conditions, the heating system will not be turned on for environmental and energy efficiency reasons.

The maximum water temperature is set at 28°C and cannot be exceeded. This temperature does not constitute a contractual commitment, as the performance of the system may vary depending on external conditions. 

Any specific request to raise the temperature above this threshold may be subject to an additional charge, depending on the length of stay and conditions of use.

Art. 15 – Electric Charging Station
A self-service charging station is available for electric vehicles.

For safety reasons, it is strictly forbidden to connect to the villas’ electrical installations.
Any unauthorized connection will be penalized.

Art. 16 – Disputes and Consumer Mediation
In the event of a dispute between the Customer and the company, they will endeavor to resolve it amicably (the Customer will send a written complaint to the Vendor). In the absence of an amicable agreement, or in the absence of a response from the professional within a reasonable period of one month, the consumer Customer within the meaning of article L.133-4 of the French Consumer Code may, if a disagreement remains, refer the matter free of charge to the competent mediator registered on the list of mediators drawn up by the Commission d’évaluation et de contrôle de la médiation de la consommation in application of article L.615-1 of the French Consumer Code, namely :
La Société Médiation Professionnelle
www.mediateur-consommation-smp.fr
24 rue Albert de Mun – 33000 Bordeaux.